STANDARD TERMS AND CONDITIONS OF SALE

TIME ALLOWANCE

Our return policy is effective for 30 days from the date of delivery. This can be for any reason, from you not liking it to it being the wrong size.

If an item arrives missing, damaged, defective, or sent incorrectly, please contact us within 48 hours of delivery. If we are notified after this time frame, we will be unable to process your request

EXCHANGES

We do not process exchanges due to the ever-changing inventory and pricing differences of sizes. You will need to return the item and place a new order. If you need help placing the order, we can help you with the new order.

You may not use an expired coupon on your new order, regardless of the discount or coupon you received on your original order. You may use any non-expired coupon on your new order.

ELIGIBILITY

Anything that is non-sellable, has any amount of dog hair on it, has been worn, altered, tags removed, original packaging torn or missing, damaged by you or your dog, any sort of smell or stain will be rejected.

You may not return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused. You must put the authorization # on the outside of the box when you return the item(s).

YOUR RESPONSIBILITY

You are responsible for return shipping charges and we are not responsible for any packages received by us that are damaged in transit or simply do not make it to our facility. We leave it up to you on which courier to use but do recommend something that has tracking. We must receive your return within 15 days of issuing your authorization.

Please make sure to read our item descriptions carefully. It is your responsibility to order the correct item, size, and color, and to enter your shipping information correctly. Any item that arrives with a different quality or at a different address due to your own error will not qualify for a return.

Please bear in mind that the color of product photos may be slightly different from the actual items due to lighting and monitor display settings.

We ship the exact item(s) that you select at time of purchase.

Please note that once orders are placed, we cannot cancel or change orders. We are here to help in many ways, if you need any assistance, please contact us prior to placing your order.

Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing. Note that all designers and brands vary in sizing. Returns can be easily alleviated this way.

NOTIFICATION

Once we receive your return, please allow us 3-7 business days to process returns in which we receive them.

All returns are for store credit only. Your return credit will be less than any shipping, coupon, or discount received. We will notify you by email when it’s complete. The email you receive for your Store Credit will have a code. Please input this code in our checkout process. Customer Support is unable to add your store credit manually, we apologize for this inconvenience. We are also unable to refund store credits that have been issued.

Sometimes we will need to implement a restocking fee depending on the item and we will let you know if the item(s) you’re returning will incur a restocking fee of 20%. We will let you know this prior to returning an order.

NON RETURNABLE ITEMS

Seasonal or Holiday Items

Costumes

Super Sale Items (Clearance Items)

Personalized Items

Special/Customer Order Items

All items indicating they are non returnable within their description.

DUE TO HYGIENIC REASONS WE CANNOT RETURN THE FOLLOWING:

Bedding - Any Sort

Treats - Any Sort, including cakes, treats, supplements, etc.

Carriers

Stairs or Steps

Feeders, Bowls, Treat Jars, etc.

Toys - Paws and Tails Pet Boutique cannot guarantee the longevity of any toy.

Potty Training Products- this includes Panties, diapers, belly bands, Potty Pads, or Fake Grass

STORE CREDITS & GIFT CERTIFICATES

Customer Support is unable to add your store credit manually on any orders, we apologize for this inconvenience.

Gift Cards and Gift Certificates cannot be exchanged or returned for cash, credit, or check. Gift Cards and Gift Certificates for Paws and Tails Pet Boutique are only valid on PawsandTails.shop or in our local boutique.

Store Credit and Gift Certificates expire after 1 year of issue date.

Please note all Returns are for Store Credit only.